Privacy Policy

Last Updated: September 7, 2026

Candittle, operated by Ningbo Sunda International Trade Co., Ltd. (“we,” “us,” or “our”), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.candittle.com (the “Site”) or contact us through the Site.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you make an inquiry or contact us, you may provide information such as:

• Name
• Email address
• Phone number
• Company name
• Country or region
• Product requirements or inquiry details
• Shipping information when necessary

B. Website Usage Information

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Access time

C. Cookies

Our Site may use cookies and similar technologies to understand website usage, improve functionality, and enhance your browsing experience.

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

A. To Provide Services

• Respond to your inquiries
• Provide product information and quotations
• Arrange samples
• Process and manage orders
• Communicate with you about your inquiries or orders
• Provide customer support

B. To Improve Our Website and Services

• Analyze website usage
• Improve website functionality and user experience
• Improve our products and services

C. Marketing Communications

We may occasionally send you information about our products, services, or company updates where permitted by applicable law.

You may unsubscribe from marketing communications at any time.

D. Legal Requirements

We may use your information when necessary to comply with applicable laws, regulations, or legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted third-party service providers when necessary to operate our business, such as:

• Website and IT service providers
• Email and communication providers
• Shipping and logistics partners
• Payment or banking service providers where applicable
• Professional advisers

These service providers may only use your information as necessary to provide their services.

We may also disclose information if required by law or when necessary to protect our legal rights, property, or safety.

In the event of a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights Regarding Your Information

Depending on applicable privacy laws, you may have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to applicable legal requirements.
• Objection: Object to certain uses of your personal information, including direct marketing.
• Withdrawal of Consent: Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the information below.

6. International Data Transfers

Candittle is operated by Ningbo Sunda International Trade Co., Ltd. in China and works with customers worldwide.

If you are located outside China, the information you provide to us may be transferred to and processed in China or other countries where our service providers operate.

We take reasonable measures to protect personal information in accordance with applicable privacy laws.

7. Children’s Privacy

Our Site is intended for business and adult users.

We do not knowingly collect personal information from children under the age of 16.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: